Any item returned incomplete (product label, strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. No refund will be made. Your return request may be refused in two cases:. - The return deadline has passed. In t

Any item returned incomplete (product label, strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. No refund will be made.Your return request may be refused in two cases:- The return deadline has passed. In this case, we reserve the right to replace your refund request by the creation of a credit note for the amount of the returned items.- Your item does not meet the return conditions detailed above.Each product is examined on receipt. If your item has a defect, we are sincerely sorry and invite you to let us know by contacting us via <a href="https://contact.gorgias.help/forms/e44p1thl">our contact form</a>.

Return conditions

So that we can continue to offer you lower prices on products that are already fairly priced, we've decided to include a small 3€ contribution for postal returns that contain 100% sale items. Specifically, 3€ will be deducted from your refund (or cre

So that we can continue to offer you lower prices on products that are already fairly priced, we&apos;ve decided to include a small 3&#x20AC; contribution for postal returns that contain 100% sale items.Specifically, 3&#x20AC; will be deducted from your refund (or credit note) if your return contains only discounted products.This change only concerns metropolitan France.If your return contains both sale and full-price products, you won&apos;t be charged the 3&#x20AC;. You will be refunded the amount paid for the returned items.Returns to stores remain free of charge for discounted products, as they do not involve shipping costs.

Return conditions (sale items)

You have 15 days from the date you receive your order to return your items free of charge. Two options are available:. 1. Visit the Ysé boutique of your choice. 2. Our teams will process an immediate refund directly to the card used for payment. 2. P

<h2 dir="ltr" id="isPasted">&#x1F1EB;&#x1F1F7;&#xA0;From Mainland France</h2>You have 15 days from the date you receive your order to return your items free of charge. &#xA0;Two options are available:<h3 dir="ltr" id="option-1-return-in-one-of-our-ys&#xE9;-boutiques">Option 1: Return in one of our Ys&#xE9; boutiques</h3>1. Visit the Ys&#xE9; boutique of your choice.2. Our teams will process an immediate refund directly to the card used for payment.<h3 dir="ltr" id="option-2-return-via-drop-off-point-or-post-office">&#xA0;Option 2: Return via drop-off point or post office</h3><h3 dir="ltr" id="1-declare-your-return-online">1. Declare your return online</h3><ul><li>Go&#xA0;to your &#x201C;My Account / My Orders&#x201D; space, or click directly .</li><li style="font-family: Arial, Helvetica, sans-serif;">Select &#x201C;Generate a return&#x201D; and follow the indicated steps.</li><li style="font-family: Arial, Helvetica, sans-serif;">Choose your refund method</li><li style="font-family: Arial, Helvetica, sans-serif;">A credit note* for the amount of the item (issued once your parcel is received and inspected at our warehouse),</li><li style="font-family: Arial, Helvetica, sans-serif;">or a standard refund to your original payment method. </li></ul>2.&#xA0;Print and attach the return label received by email to your parcel.3. Drop&#xA0;off your parcel at the drop-off point or post office of your choice. Your refund will be processed within 10 to 15 working days after your parcel is dropped off. &#xA0;You will receive a confirmation email once your return has been processed.* Items purchased in Le Bon March&#xE9; or Galeries Lafayette corners must be returned directly to those stores. &#xA0;** To make a second return, you can repeat the same process. &#xA0;*** Please note that items without their original tag attached cannot be returned. &#xA0;**** In-store purchases must be returned in store only. Refunds will be made exclusively to the original payment card. &#xA0;***** Credit notes are non-refundable. <h2 dir="ltr" id="-from-another-country">&#x1F30D; From Another Country</h2>You have 15 days from receipt of your order to return your items.Returns are&#xA0;free for all European Union countries,&#xA0;except Switzerland. &#xA0;Outside of Europe, you can download a prepaid return label at a negotiated rate &#x2014; the cost will be deducted from your refund.<h3 dir="ltr" id="how-to-return-your-order">How to return your order</h3><h3 dir="ltr" id="1-declare-your-return-online-1">1. Declare your return online</h3><ul><li style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;"><h3 dir="ltr" id="go-to-your-my-account--my-orders-section-or-click-directly-here">Go to your &#x201C;My Account / My Orders&#x201D; section or click directly here.</h3></li><li style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;"><h3 dir="ltr" style="text-align: left;" id="click-on-generate-a-return-and-follow-the-steps">Click on &#x201C;Generate a return&#x201D; and follow the steps.</h3></li></ul><h3 dir="ltr" style="text-align: left;" id="2-print-and-attach-the-return-label-received-by-email-to-your-parcel">2. Print and attach the return label received by email to your parcel.</h3>3. Drop off your parcel at the post office or drop-off point of your choice.Your refund will be issued&#xA0;within 10 to 15 working days after your parcel is dropped off. A confirmation email will be sent once your return has been processed. <h3 dir="ltr" id="return-options-depending-on-your-country">Return options depending on your country</h3><h4 dir="ltr" id="-for-eu-countries">&#x1F1EA;&#x1F1FA; For EU countries:</h4><ul><li>Standard return : you choose your carrier (shipping costs at your expense).</li><li style="font-family: Arial, Helvetica, sans-serif;">Prepaid Drop-off return:&#xA0;return via a Chronopost drop-off point.</li><li style="font-family: Arial, Helvetica, sans-serif;">Economy prepaid return:&#xA0;free prepaid label to download and attach directly to your parcel. </li></ul>Tip:For Belgium, Germany, Luxembourg, Spain, the United Kingdom, and the Netherlands, &#xA0;choose the Prepaid Drop-off Return option : it&#x2019;s free.For the rest of Europe (excluding Switzerland), the Economy Prepaid Return option is free.<h3 dir="ltr" id="-for-the-rest-of-the-world">&#x1F30F; For the rest of the world</h3><ul><li><h3 dir="ltr" id="express-prepaid-return-available-with-a-prepaid-label-costing-15this-is-the-only-option-available-outside-the-european-union">Express Prepaid Return: available with a prepaid label costing &#x20AC;15 &#xA0;(this is the only option available outside the European Union). </h3></li></ul>

Make a return

Exchanges are only possible in store. If you wish to exchange an item purchased on our site, you can do so in-store. You will need your delivery note and the card used to make the purchase. We do not offer remote exchanges. We invite you to return th

Exchanges are only possible in store.If you wish to exchange an item purchased on our site, you can do so in-store. You will need your delivery note and the card used to make the purchase.We do not offer remote exchanges. We invite you to return the unsuitable item by following the usual procedure to obtain a refund or credit note.Then, we invite you to place another order on our e-shop.For metropolitan France, if you place a new order on our e-shop for the same article in a different size from your initial order, we will offer you free shipping. To do this, please contact customer service using our contact form, quoting your new order number. Shipping costs will be refunded once the order has been shipped.

Make an exchange

Refund times. Your return package will be processed within 10 to 15 working days of receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. From this

Refund timesYour return package will be processed within 10 to 15 working days of receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. From this confirmation message, the refund will be effective within 5 to 10 working days.For the full return of an order, shipping costs will be reimbursed for metropolitan France only.If you received a discount code with your order, this will not be credited back to your account.If after 3 weeks your return has still not been processed by our team, please write to us using our contact form.*These times may be extended during sales, collection launches or busy periods.&#xA0; Multi-payment refundsIf you have paid for your order with a gift card, the refund will be made to the payment method used for the purchase and to the gift card used, which will be credited with the amount spent.You can use this code for future orders.Please note: The gift card is only valid for 1 year from the date of receipt of the initial code. After this date, it will become invalid.

Refunds

I have a problem with my order. A defective item? An item missing from your order?. If you have a problem receiving your order, you can contact us using our contact form. Your parcel is indicated as delivered but you haven't received anything?. First

I have a problem with my order. A defective item? An item missing from your order?&#xA0;If you have a problem receiving your order, you can contact us using our&#xA0;<a href="https://contact.gorgias.help/forms/e44p1thl">contact form</a>.Your parcel is indicated as delivered but you haven&apos;t received anything?First of all, we&apos;d like to reassure you, because we know from experience that the carrier sometimes displays the package as delivered, but doesn&apos;t actually deliver it until the next day or the next working day. It can also happen that the carrier has not succeeded in delivering your order directly and has delivered it to a neighbor, concierge or nearby store...We therefore invite you to contact your neighbors, wait 48 hours and contact us again if you still haven&apos;t received anything.

I have a problem with my order

The invoice for your order is not available on your account. To obtain your invoice, please use our contact form.

The invoice for your order is not available on your account.&#xA0;To obtain your invoice, please use <a href="https://contact.gorgias.help/forms/e44p1thl">our contact form.</a>

MY ORDER HAS BEEN DELIVERED