Any item returned incomplete (product label, strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. No refund will be made. Your return request may be refused in two cases:. - The return deadline has passed. In t

Any item returned incomplete (product label, strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. No refund will be made.Your return request may be refused in two cases:- The return deadline has passed. In this case, we reserve the right to replace your refund request by the creation of a credit note for the amount of the returned items.- Your item does not meet the return conditions detailed above.Each product is examined on receipt. If your item has a defect, we are sincerely sorry and invite you to let us know by contacting us via <a href="https://contact.gorgias.help/forms/e44p1thl">our contact form</a>.

Return conditions

So that we can continue to offer you lower prices on products that are already fairly priced, we've decided to include a small 3€ contribution for postal returns that contain 100% sale items. Specifically, 3€ will be deducted from your refund (or cre

So that we can continue to offer you lower prices on products that are already fairly priced, we&apos;ve decided to include a small 3&#x20AC; contribution for postal returns that contain 100% sale items.Specifically, 3&#x20AC; will be deducted from your refund (or credit note) if your return contains only discounted products.This change only concerns metropolitan France.If your return contains both sale and full-price products, you won&apos;t be charged the 3&#x20AC;. You will be refunded the amount paid for the returned items.Returns to stores remain free of charge for discounted products, as they do not involve shipping costs.

Return conditions (sale items)

FROM METROPOLITAN FRANCE. You have 15 days after receipt of your order to return your parts free of charge. You have 2 options:. Option 1: Drop off your returns in our boutiques. Option 2: Drop off your returns at a relay point or the post office of

FROM METROPOLITAN FRANCEYou have 15 days after receipt of your order to return your parts free of charge. You have 2 options: Option 1: Drop off your returns in our boutiques<ul><li style="line-height: 1.15;">Visit the Ys&#xE9; boutique of your choice</li><li style="line-height: 1.15;">Our teams will proceed with the refund, which will be immediately credited to the card used for payment.</li></ul> Option 2: Drop off your returns at a relay point or the post office of your choice<ul><li style="line-height: 1.15;">Declare your return online, in my account/my orders or by clicking here.</li><li style="line-height: 1.15;">Click on &#x201C;Generate a return&#x201D; and follow the various steps.</li><li style="line-height: 1.15;">You will be able to choose between a credit note* for the amount of the item (which will be communicated to you upon receipt and inspection of your parcel at our warehouse) or a standard refund.</li><li style="line-height: 1.15;">Insert the delivery note in your parcel (failure to do so may result in processing delays).</li><li style="line-height: 1.15;">Stick the return label sent by e-mail on your parcel and drop it off at the post office of your choice.</li><li style="line-height: 1.15;">Refunds will be made within 10 to 15 working days after the parcel has been dropped off at the post office. We will send you a confirmation e-mail.</li></ul>*Items purchased in the Bon March&#xE9; and Galeries Layettes corners must be returned directly to Bon March&#xE9; and Galeries Lafayettes.**To make a second return, you can repeat the process.***Please note that parts with detached labels cannot be returned.****Returns for in-store purchases can only be made in-store. Refunds will only be made to the card used for payment.*****Credit notes are not refundable. FROM ANOTHER COUNTRYYou have 15 days after receipt of your order to return your parts.Returns are free of charge for all European countries, with the exception of Great Britain and Switzerland. Outside Europe, you can download a return label at a negotiated price, which will be deducted from your refund. How does it work?<ul><li style="line-height: 1.15;">Declare your return online, in my account/my orders area or click <a href="https://web.global-e.com/returns/portal/mZMp">here</a>.</li><li style="line-height: 1.15;">Click on &#x201C;Generate a return&#x201D; and follow the different steps</li><li style="line-height: 1.15;">Insert the delivery note in your parcel (failure to do so may delay processing).</li><li style="line-height: 1.15;">Stick the return label sent by e-mail on your parcel and drop it off at a post office of your choice.</li><li style="line-height: 1.15;">The refund will take place within 10 to 15 working days after the parcel has been delivered to the post office, and we will send you a confirmation e-mail.</li></ul> Here are the different options you will be offered when requesting a return (from another country):For EU countries only:- Standard return:&#xA0;You choose the carrier and the return costs are at your expense.- Prepaid drop-off return:&#xA0;A Chronopost relay point.- Economy prepaid return:&#xA0;A prepaid label to download and stick directly onto your parcel. For Belgium, Germany, Luxembourg, Spain and the Netherlands, we advise you to choose the Prepaid drop-off return label, as this is free of charge.For the rest of Europe, with the exception of Switzerland and the United Kingdom, which are not part of the European Union, the Economy prepaid return option is free. For the rest of the world:- Express prepaid return:&#xA0;You pay a fixed amount of &#x20AC;15. (This is the only option available for countries outside the EU).

Make a return

Exchanges are only possible in store. If you wish to exchange an item purchased on our site, you can do so in-store. You will need your delivery note and the card used to make the purchase. We do not offer remote exchanges. We invite you to return th

Exchanges are only possible in store.If you wish to exchange an item purchased on our site, you can do so in-store. You will need your delivery note and the card used to make the purchase.We do not offer remote exchanges. We invite you to return the unsuitable item by following the usual procedure to obtain a refund or credit note.Then, we invite you to place another order on our e-shop.For metropolitan France, if you place a new order on our e-shop for the same article in a different size from your initial order, we will offer you free shipping. To do this, please contact customer service using our contact form, quoting your new order number. Shipping costs will be refunded once the order has been shipped.

Make an exchange

Refund times. Your return package will be processed within 10 to 15 working days of receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. From this

Refund timesYour return package will be processed within 10 to 15 working days of receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. From this confirmation message, the refund will be effective within 5 to 10 working days.For the full return of an order, shipping costs will be reimbursed for metropolitan France only.If you received a discount code with your order, this will not be credited back to your account.If after 3 weeks your return has still not been processed by our team, please write to us using our contact form.*These times may be extended during sales, collection launches or busy periods.&#xA0; Multi-payment refundsIf you have paid for your order with a gift card, the refund will be made to the payment method used for the purchase and to the gift card used, which will be credited with the amount spent.You can use this code for future orders.Please note: The gift card is only valid for 1 year from the date of receipt of the initial code. After this date, it will become invalid.

Refunds

I have a problem with my order. A defective item? An item missing from your order?. If you have a problem receiving your order, you can contact us using our contact form. Your parcel is indicated as delivered but you haven't received anything?. First

I have a problem with my order. A defective item? An item missing from your order?&#xA0;If you have a problem receiving your order, you can contact us using our&#xA0;<a href="https://contact.gorgias.help/forms/e44p1thl">contact form</a>.Your parcel is indicated as delivered but you haven&apos;t received anything?First of all, we&apos;d like to reassure you, because we know from experience that the carrier sometimes displays the package as delivered, but doesn&apos;t actually deliver it until the next day or the next working day. It can also happen that the carrier has not succeeded in delivering your order directly and has delivered it to a neighbor, concierge or nearby store...We therefore invite you to contact your neighbors, wait 48 hours and contact us again if you still haven&apos;t received anything.

I have a problem with my order

The invoice for your order is not available on your account. To obtain your invoice, please use our contact form.

The invoice for your order is not available on your account.&#xA0;To obtain your invoice, please use <a href="https://contact.gorgias.help/forms/e44p1thl">our contact form.</a>

MY ORDER HAS BEEN DELIVERED