Make a return

FROM METROPOLITAN FRANCE

You have 15 days after receipt of your order to return your parts free of charge. You have 2 options:

Option 1: Drop off your returns in our boutiques

Visit the Ysé boutique of your choice
Our teams will proceed with the refund, which will be immediately credited to the card used for payment.

Option 2: Drop off your returns at a relay point or the post office of your choice

Declare your return online, in my account/my orders or by clicking here.
Click on “Generate a return” and follow the various steps.
You will be able to choose between a credit note* for the amount of the item (which will be communicated to you upon receipt and inspection of your parcel at our warehouse) or a standard refund.
Insert the delivery note in your parcel (failure to do so may result in processing delays).
Stick the return label sent by e-mail on your parcel and drop it off at the post office of your choice.
Refunds will be made within 10 to 15 working days after the parcel has been dropped off at the post office. We will send you a confirmation e-mail.

*Items purchased in the Bon Marché and Galeries Layettes corners must be returned directly to Bon Marché and Galeries Lafayettes.

**To make a second return, you can repeat the process.

***Please note that parts with detached labels cannot be returned.

****Returns for in-store purchases can only be made in-store. Refunds will only be made to the card used for payment.

*****Credit notes are not refundable.

FROM ANOTHER COUNTRY

You have 15 days after receipt of your order to return your parts.

Returns are free of charge for all European countries, with the exception of Great Britain and Switzerland. Outside Europe, you can download a return label at a negotiated price, which will be deducted from your refund.

How does it work?

Declare your return online, in my account/my orders area or click here.
Click on “Generate a return” and follow the different steps
Insert the delivery note in your parcel (failure to do so may delay processing).
Stick the return label sent by e-mail on your parcel and drop it off at a post office of your choice.
The refund will take place within 10 to 15 working days after the parcel has been delivered to the post office, and we will send you a confirmation e-mail.

Here are the different options you will be offered when requesting a return (from another country):

For EU countries only:

- Standard return: You choose the carrier and the return costs are at your expense.

- Prepaid drop-off return: A Chronopost relay point.

- Economy prepaid return: A prepaid label to download and stick directly onto your parcel.

For Belgium, Germany, Luxembourg, Spain and the Netherlands, we advise you to choose the Prepaid drop-off return label, as this is free of charge.

For the rest of Europe, with the exception of Switzerland and the United Kingdom, which are not part of the European Union, the Economy prepaid return option is free.

For the rest of the world:

- Express prepaid return: You pay a fixed amount of €15. (This is the only option available for countries outside the EU).

Make a returnUpdated 24 days ago