I have a problem with my orderUpdated a month ago

I have a problem with my order. A defective item? An item missing from your order? 

If you have a problem receiving your order, you can contact us using our contact form.

Your parcel is indicated as delivered but you haven't received anything?

First of all, we'd like to reassure you, because we know from experience that the carrier sometimes displays the package as delivered, but doesn't actually deliver it until the next day or the next working day. It can also happen that the carrier has not succeeded in delivering your order directly and has delivered it to a neighbor, concierge or nearby store...

We therefore invite you to contact your neighbors, wait 48 hours and contact us again if you still haven't received anything.