To track the delivery status of your order, go to my account/my orders. Click on the tracking number of the order concerned. If the tracking number is missing, you can contact us directly via our contact form. However, orders for our Boutiques are no
Once the order has been sent to our logistics department, it cannot be modified or cancelled. However, you will be able to make a return from your Ysé account after receipt. Refunds will be made as soon as we receive your package. To make sure you do
Unfortunately, your order has been returned to us. We can reship your order as soon as it is returned to our warehouse. If this solution suits you, please contact us to confirm your delivery address and a telephone number to facilitate delivery. If y
What should I do if my order tracking doesn't change?. If your tracking remains unchanged, please contact us via our form, specifying your order reference. We'll check with the carrier and, if necessary, work out a solution together.